FAQs

White Label & Private Label Program

Frequently Asked Questions

Are all ENTOURAGE Bio-Therapeutics products eligible for the White Label and Private Label CBD Programs?
Yes, all our products are eligible.

What is the minimum order I can place?
There is a minimum order quantity of 20 units per SKU and a $2000 minimum total purchase amount ($1000 reorder).

What is my best option if I am not ready to place an order for 20 of a specific item?
We would encourage you to become an ENTOURAGE Bio-Therapeutics wholesale partner. Our wholesale partners receive a discounted rate on our ENTOURAGE Bio-Therapeutics branded products. Please find our Wholesale CBD Program sign up page here to request more information. Once you see how quickly these products sell, we would be happy to provide you with your own branded line of products under our White Label CBD Program.

What are my options for payment?
We require full payment prior to processing your order. All first-time orders must be paid via wire transfer, ACH, Zelle or cashier’s check. Reorders may be paid with a credit card up to $5,000. Orders greater than $5,000 must be paid via wire transfer or cashier’s check.

I’m in a hurry. Will you start on my label design before you receive my money?
A 20% down payment is required before we can initiate label design. We will do everything we can to expedite the processing of your order once we receive the remaining full balance.

Once I provide you my logo and company colors, can your designers give me a couple of label options they think look best?
Absolutely! Our graphic artists are ready to create the perfect design for your labels. You will also receive a final proof for your approval prior to your labels being printed.

Can I provide my own label design?
We are not able to allow that. For our customers to receive the best design and product possible, we handle the entire label design process.

Can my labels have a black or dark background?
Yes.

Do you offer clear labels?
Yes, we are happy to provide clear labels for an additional fee.

Do you do metallic or some other special printing?
We can provide special printing on orders of 250 or more of one item, including all our topical creams. There is a $0.50 up-charge per label. Custom label orders add 3–5 business days to the turn-around time.

How quickly can I get my order?
Quick! Orders are shipped within 7-10 business days to all 50 states.

How do you ship your products?
We ship through USPS for all regular shipping, but can also ship via FedEx or UPS for rush service. An additional shipping charge will be applied for all rush orders.

We charge 4% for shipping on all white label, private label, and wholesale orders. A custom quote will be provided for overnight and 2-day shipping requests.

What options do I have for jars and lids for the topical creams?
We offer a choice of white, black, or clarified polypropylene, or clear styrene, thick wall jars for our creams. Lids are available in white, black, or clarified natural colors.

What options do I have for lip balm tubes?
We offer a choice of white or natural polypropylene lip balm tubes with caps.

Do you offer printed cartons/boxes with my products?
No, but we are happy to refer you to box companies who can take care of printing your boxes with your logo and company colors.

Can I get my own barcode on my labels?
Yes. You will need to provide us with your specific UPC barcode numbers, including your GS1 company prefix and product identification number, in order for us to generate individual barcodes for your labels. For additional questions regarding barcodes for your product, please contact our customer care team.

Do you have products in addition to your current listings?
ENTOURAGE Bio-Therapeutics is constantly involved in the “research and development” phase of product development in order to better meet the needs of our customers. When new products are added, we will notify you by email. Please contact us for more information.

Get updates on new products and specials!

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